Privacy Policy

zpjili Casino ("zpjili," "we," "us," or "our") operates the online gaming platform accessible at zpjili.vip. We are the data controller responsible for the personal information collected through the zpjili website and any associated mobile applications or services.

This Privacy Policy applies to all visitors, registered members, and any other individuals whose personal data is processed by zpjili in connection with the provision of our gaming services. It covers data collected through the zpjili website, customer support channels, and any other touchpoints between you and zpjili.

If you have any questions about how zpjili handles your personal data, please refer to Section 13 (Contact Us) for our support contact details.

zpjili collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the website, and from third parties where permitted by law. The categories of personal data we collect include:

Identity & Contact Data:

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Residential address (city, province, postal code)
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license) submitted for KYC verification

Financial Data:

• GCash or PayMaya account details (mobile number linked to e-wallet)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details (card number, expiry — stored in tokenized form only)
• Transaction history including deposits, withdrawals, and wager records

Technical & Usage Data:

• IP address, browser type and version, operating system, and device identifiers
• Pages visited, time spent on pages, clickstream data, and referring URLs
• Login timestamps and session duration
• Game play history, betting patterns, and platform preferences

Communications Data:

• Records of correspondence with zpjili customer support via live chat, email, or any other channel
• Survey responses and feedback submitted through the platform

zpjili uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and maintain your zpjili account, including identity verification (KYC) as required by applicable regulations.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of zpjili gaming services.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, responsible gaming requirements, and any other legal or regulatory obligations applicable to zpjili's operations in the Philippines.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal or prohibited activities on the platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you information about zpjili promotions, bonuses, and new features — but only where you have provided your consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the zpjili platform.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, enabling us to apply appropriate responsible gaming interventions.

zpjili processes your personal data on the following legal bases, consistent with applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012) and its implementing rules:

• Contractual Necessity: Processing is necessary to perform the contract between you and zpjili — i.e., to provide you with gaming services, process transactions, and manage your account.
• Legal Obligation: Processing is necessary for zpjili to comply with applicable laws and regulations, including AML, KYC, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for zpjili's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as direct marketing communications, zpjili relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

zpjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya/Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist zpjili in verifying your identity and screening for financial crime risks.
• Game Software Providers: Licensed game developers and live dealer studios whose games are hosted on the zpjili platform, to the extent necessary to deliver game services.
• IT & Cloud Service Providers: Technology partners who provide hosting, data storage, analytics, and other infrastructure services to zpjili, operating under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: Government agencies, regulators (including PAGCOR), and law enforcement bodies where disclosure is required by law or where zpjili has a good-faith belief that disclosure is necessary to protect legal rights or prevent harm.
• Professional Advisers: Lawyers, auditors, and other professional advisers who require access to your data in the course of providing services to zpjili, subject to professional confidentiality obligations.

Any third party with whom zpjili shares your personal data is required to handle it in accordance with applicable data protection laws and zpjili's data protection standards.

The zpjili platform uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and support security functions. Cookies are small text files stored on your device when you visit the zpjili website.

zpjili uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how players use the zpjili platform by collecting aggregated, anonymized usage data. This allows us to identify areas for improvement.
• Functional Cookies: Remember your preferences (such as language settings and game preferences) to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and platform activity, where you have consented to such use.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the zpjili platform.

zpjili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, zpjili retains account data for a minimum of five (5) years following the closure or termination of your account, in compliance with Philippine AML regulations and gaming regulatory requirements. Financial transaction records may be retained for longer periods where required by law.

Where personal data is no longer required for any lawful purpose, zpjili will securely delete or anonymize it in accordance with our data retention schedule. Anonymized data (which can no longer identify you) may be retained indefinitely for statistical and research purposes.

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules, you have the following rights with respect to your personal data held by zpjili:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data zpjili holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to zpjili's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact zpjili's Data Protection Officer using the contact details in Section 13. zpjili will respond to all verified data rights requests within thirty (30) days.

zpjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the zpjili platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Multi-factor authentication options for account access
• Regular security audits, vulnerability assessments, and penetration testing
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Staff training on data protection and information security best practices

While zpjili takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, zpjili will notify you and the National Privacy Commission as required by applicable law.

The zpjili platform is strictly intended for adults aged 21 years and above. zpjili does not knowingly collect personal data from individuals under the age of 21. If zpjili becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under 21 has registered on the zpjili platform, please contact us immediately at the details provided in Section 13 so we can take appropriate action without delay.

The zpjili platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the zpjili platform. zpjili is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.

zpjili reserves the right to update this Privacy Policy at any time. When we make material changes, we will post the revised policy on the zpjili platform with an updated "Last Updated" date and, where appropriate, notify you by email. Your continued use of the platform after the effective date of any revision constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how zpjili protects your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact zpjili's Data Protection Officer:

• Email: [email protected]
• Support Hours: 8:00 AM – 12:00 MN Philippine Time (GMT+8), 7 days a week

zpjili aims to respond to all data privacy inquiries within thirty (30) days. For general support matters, you may also reach us at [email protected].